MS2261 - Supporting Users Running the Microsoft Windows XP Operating System
| Categories |
Microsoft Certification Training, Microsoft Windows Training |
| Duration |
3 days (21 hours) |
| Pre-requisites |
none |
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| Courseware |
MS2261-MS ( pages) |
| Price |
$1200 |
| Notes |
This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.
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This three-day instructor led course is to provide individuals who are new to Microsoft Windows® XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory® network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP.
This is the first course in the Microsoft Certified Desktop Support Technician curriculum.
Introduction to Supporting Users
This module explains how to use troubleshooting guidelines and tools to support users.
The Desktop Support Technician
The Windows Desktop Operating Systems
Tools for Troubleshooting Windows Desktop Operating Systems
After completing this module, students will be able to:
Describe the job role of the desktop support technician.
Explain the importance of the operating system version and computer environment on troubleshooting.
Use the Knowledge Base, Safe Mode, Computer Management, and other tools for troubleshooting.
Resolving Installation Issues
This module explains how to identify and resolve installation issues.
Preparing for Installation
Preparing the Hard Disk for Installation
How the Installation Process Works
Troubleshooting an Attended Installation
Troubleshooting an Upgrade
Troubleshooting an Unattended Installation
Troubleshooting the Boot Process
Lab: Resolving Installation Issues
After completing this lab, students will be able to:
Explain how to prepare a computer for installation.
Create and format a partition for operating system installation.
Explain how the installation process works and common issues that can occur during phases of installation.
Troubleshoot an attended installation.
Troubleshoot an upgrade to an existing operating system.
Troubleshoot an unattended installation.
Troubleshoot the boot process.
After completing this module, students will be able to:
Explain how to prepare a computer for installation.
Create and format a partition for operating system installation.
Explain how the installation process works and common issues that can occur during phases of installation.
Troubleshoot an attended installation.
Troubleshoot an upgrade to an existing operating system.
Troubleshoot an unattended installation.
Troubleshoot the boot process.
Resolving Desktop Management Issues
After completing this module, students will be able to identify and resolve desktop management issues.
Troubleshooting Logon
Troubleshooting User Configuration
Troubleshooting Multilingual Configuration
Troubleshooting Security and Local Policy Settings
Troubleshooting System Performance
Resolving Desktop Management Issues
Lab: Resolving Desktop Management Issues
After completing this lab, students will be able to:
Troubleshoot user logon issues.
Troubleshoot user configuration issues.
Troubleshoot multilingual configurations.
Troubleshoot security and local policy settings.
Troubleshoot system performance.
After completing this module, students will be able to:
Troubleshoot user logon issues.
Troubleshoot user configuration issues.
Troubleshoot multilingual configurations.
Troubleshoot security and local policy settings.
Troubleshoot system performance.
Resolving File and Folder Issues
After completing this module, students will be able to identify and resolve file and folder issues.
Managing Files and Folders
Troubleshooting Access to Files and Folders
Troubleshooting Access to Shared Files and Folders
Troubleshooting Access to Offline Files
Lab: Resolving File and Folder Issues
After completing this lab, students will be able to:
Manage files and folders.
Troubleshoot access to files and folders.
Troubleshoot access to shared files and folders.
Troubleshoot access to offline files and folders.
After completing this module, students will be able to:
Manage files and folders.
Troubleshoot access to files and folders.
Troubleshoot access to shared files and folders.
Troubleshoot access to offline files and folders.
Resolving Hardware Issues
After completing this module, students will be able to identify and resolve hardware issues.
Managing Drivers
Troubleshooting Storage Devices
Troubleshooting Display Devices
Troubleshooting Import and Output (I/O) Devices
Troubleshooting Advanced Configuration and Power Interface (ACPI)
Lab: Resolving Hardware Issues
After completing this lab, students will be able to:
Manage drivers.
Troubleshoot storage devices.
Troubleshoot display devices.
After completing this module, students will be able to:
Manage drivers.
Troubleshoot storage devices.
Troubleshoot display devices.
Resolving Print Issues
After completing this module, students will be able to identify and resolve print issues.
Installing Local and Network Printers
Troubleshooting Printer Drivers
Troubleshooting Printers and Print Jobs
Auditing Printers
Lab: Resolving Print Issues
After completing this lab, students will be able to:
Install local and network printers.
Troubleshoot issues with printer drivers.
Troubleshoot issues with printers and print jobs.
After completing this module, students will be able to:
Install local and network printers.
Troubleshoot issues with printer drivers.
Troubleshoot issues with printers and print jobs.
Audit printers.
Resolving Network Connectivity Issues
After completing this module, students will be able to identify and resolve network connectivity issues.
Applying the OSI Model
Managing Computer Addressing
Managing Name Resolution
Troubleshooting Remote Connection Issues
Lab: Resolving Network Connectivity Issues
After completing this lab, students will be able to:
Explain the relationship between the OSI model and troubleshooting network connectivity issues.
Identify issues with computer addressing.
Identify issues with name resolution.
Troubleshoot remote connection issues.
After completing this module, students will be able to:
Explain the relationship between the OSI model and troubleshooting network connectivity issues.
Identify issues with computer addressing.
Identify issues with name resolution.
Troubleshoot remote connection issues.