Windows 7 Enterprise Desktop Support Technician Boot Camp

Module 1: Introduction to Windows 7
This module explains how to perform a clean installation of Windows 7 as well as an upgrade. This module will provide a high level overview of the Windows desktop operating product line. It describes the Windows 7 product line and their features. Finally, this section describes the Windows Server 2008 R2 deployment technologies that you can use with Windows 7.

Lessons

    Evolution of the Windows Desktop Operating System
    Windows 7 Products and Features
    Windows 7 Hardware Requirements and Software Compatibility Tools
    Windows 7 Boot Process
    Windows 7 New Installations and Upgrades
    Windows Server Deployment Technologies for Windows 7

Lab : Installing Windows 7 and Upgrading Windows 7 into Virtual Machine Technologies

    Perform a Clean of Windows 7
    Navigate, Identify, and Interpret the BCD
    Using Windows Easy Transfer

After completing this module, students will be able to:

    Explain at a high level the evolution of the Windows desktop operating system
    Describe the features of Windows 7 products
    Explain the hardware requirements for Windows 7
    Describe the tools you can use for application compatibility testing
    Explain the Windows 7 boot process
    Install a Windows 7 desktop
    Upgrade to a Windows 7 desktop
    Describe the Windows Server 2008 R2 deployment technologies that are used with Windows 7

Module 2: Configuring and Managing the Windows 7 Desktop
This module explains how to analyze the new features of the Windows 7 desktop. It also explores the new methodology for performing old tasks in an efficient manner. Understanding fully the Windows 7 desktop will allow you, as a support professional, to better serve your clients because the bulk of client issues stem from basic navigation and basic configuration troubleshooting.

Lessons

    Display Driver Technologies: Windows Vista vs. Windows 7
    Desktop Views: Windows Vista vs. Windows 7
    Personalizing the Desktop to Your Requirements
    Using the Control Panel Utilities to Personalize the Desktop

Lab : Configuring the Windows 7 Desktop

    Computer Personalization
    Control Panel Navigation
    Changing Themes

After completing this module, students will be able to:

    Configure and manage the Windows 7 desktop
    Explain the differences between Windows Vista and Windows 7 display driver technologies
    Explain the difference between Windows Vista and Windows 7 Desktop Views
    Explain how to personalize the Windows 7 desktop to your requirements
    Use Windows 7 Control Panel utilities to personalize your desktop

Module 3: Customizing the Windows 7 User Interface
This module explains how to create and manage Windows 7 user profile. This module introduces the features of Windows 7 user interface and discusses in depth the Windows 7 Aero graphics package . This module will take you through the steps of using Windows 7 Search and Indexing Service, including how to conduct and save searches.

Lessons

    Windows 7 Aero Graphics Package Overview
    Windows 7 Aero Features
    Windows 7 User Profiles
    Windows 7 Ease of Access Center
    Windows 7 Search and Indexing Service

Lab : Working with Windows 7 Ease of Access Center and User Profile settings

    Creating Users and Manipulating their Profiles (.MAN)
    Configure and Use Windows 7 Aero Features
    Working with File and Folder Options
    Using the Ease of Access Center
    Configuring and Managing Windows Search
    Configuring Custom Searches

After completing this module, students will be able to:

    Describe the Windows Aero graphics package and list its hardware and software requirements
    Describe the features of the Windows Aero graphics package
    Explain Windows 7 user profiles
    Describe the features of the Windows 7 Ease of Access Center utility
    Explain the Widows Search and Indexing Service

Module 4: Windows 7 in the Workgroup Environment
This module explains how to leverage the Windows 7 workgroup features so that you will be able to support the largest segment of computer networks in the market place. In this module you will be introduced to two different network types, the Workgroup and the Domain.

Lessons

    Windows Workgroups and Active Directory Domains
    Joining a Windows 7 Workgroup
    Configuring a Windows 7 HomeGroup
    Windows 7 Data Sharing Methods
    Windows 7 Libraries

Lab : Configuring Windows 7 for the Workgroup

    Configuring the Homegroup
    Create a New Library and Share it with the Homegroup
    Use the Homegroup Troubleshooter
    Using NTFS Encryption
    Backing Up and Restoring Your Encryption Key

After completing this module, students will be able to:

    Define what is a workgroup and a domain
    Join a Windows 7 Workgroup
    Configure HomeGroup
    Explain how to use the Windows 7 HomeGroups to set up data sharing
    Describe the features of the Windows 7 library
    Create a new Windows 7 library
    Describe the Windows 7 collaboration infrastructure
    Describe Windows 7 data sharing
    Configure Windows 7 data sharing
    Describe the Encrypting File System

Module 5: Windows 7 Networking and LAN Connectivity
This module explains how to successfully manage and monitor you networks so they can operate smoothly and efficiently. This module introduces you to the Windows 7 networking technologies as well as networking in general.

Lessons

    Data Networking Defined
    Windows 7 Control Panel: Network and Sharing Center Features
    Windows DirectAccess Networks
    Fundamentals of TCP/IP with Windows 7
    Windows Enhancements to IP Version 6
    Role of Windows 7 within a Branch Cache Network
    Role of Network Location Policies with Windows 7

Lab : The Windows 7 LAN

    Configure Windows 7 Branch Cache
    Using the NETSH Command Line Utility to Configure Branch Cache

After completing this module, students will be able to:

    Define data networking
    Describe the features of the Windows 7 Networking Control Panel
    Configure the Windows 7 Networking Control Panel
    Describe the features of the Networking and Sharing Center
    Use the Networking and Sharing Center to configure a Windows 7 network
    Add a Windows 7 desktop to an active network
    Configure IP protocol addressing with Windows 7
    Define Windows 7 DirectAccess networks
    Explain the fundamentals of TCP/IP with Windows 7
    Explain the Windows enhancements to IP version 6
    Configure IP version 6 with the Network and Sharing Center
    Explain the role of Windows 7 within a Branch Cache network
    Explain the role of network location policies with Windows 7

Module 6: Implementing Windows 7 in a Server 2008 R2 Active Directory Environment
This module explains how to utilize the server side technologies that are available with Windows Server 2008 R2 and the enterprise abilities of Windows 7. This information will help you understand the things that you can do in your own network to make your job easier and make your data that much more available and secure.

Lessons

    DNS for Windows Server
    Windows Server 2008 R2 Active Directory
    Windows 7 ADMX Templates Windows 7
    Group Policy Objects and Types

Lab : Windows 7 in the Domain

    Join the Windows Server 2008 R2 Domain
    Configure a Software Restriction Policy Path Rule
    Configure a Software Restriction Policy HASH Rule
    Configure Server 2008 R2 and Windows 7 Advanced Auditing
    Configure the RSAT Tools
    Using the RSAT Tools
    Configure Default AppLocker Rules

After completing this module, students will be able to:

    Describe at a high level the Domain Name Service for Windows server
    Define Windows Server 2008 R2 Active Directory
    Join the Active Directory domain
    Configure the Windows 7 local security policy
    Configure Active Directory using the Windows 7 Active Directory tools
    Explain how to use the Windows 7 ADMX template to pass security configurations
    Describe the Windows 7 group policy object types
    Configure the Windows 7 group policy objects

Module 7: Windows 7 Remote Capabilities and Utilities
This module explains how to connect remote workers to your branch office as well as connect to other Windows 7 machines for helpdesk type duties. You will discuss RSAT (Remote Server Administration Tools), which allows administrators to use their Windows 7 workstations to manage their remote servers with all of the necessary tools.

Lessons

    Windows 7 Virtual Private Networking Technologies
    Configuring the VPN Client and Connecting to the Server
    Windows 7 DirectAccess
    RDP Version 7 Client Features

Lab : Configure and Manage Remote Access

    Configure Windows 7 and Server 2008 R2 VPN Access
    Configure Routing and Remote Access
    Configure a Windows 7 VPN Connection
    Connect to a Server 2008 R2 RRAS Server with VPN
    Create a VPN Shortcut
    Create an RDP Connection and Connect to a Server 2008 R2 Server
    Configure the Windows Firewall to Support Remote Technologies

After completing this module, students will be able to:

    Describe the Windows 7 VPN technologies
    Configure the Windows 7 VPN connections
    Describe the Windows 7 DirectAccess utility
    Configure the Windows 7 DirectAccess utility
    Describe the features of the RDP version 7 client
    Use the RDP client to connect to a remote computer
    Configure the Windows 7 Firewall to support the RDP client connections

Module 8: Implementing Windows 7 for Mobile Computers
This module explains how to understand and manage your mobile work force and challenges they face on a daily basis with Windows 7.

Lessons

    Windows 7 Power Management Options
    Windows 7 Backup and Restore Center
    Windows 7 System Image Backup
    Windows 7 Offline Files and Folders Utility
    BitLocker for the Mobile Platform
    Windows 7 Sync Center

Lab : Configure Notebook and Mobility Features

    Create a Custom Windows 7 Power Plan
    Configure all Power Plan Options
    Use Group Policy to Pass Power Plans to Organizational Units
    Using the Windows 7 Backup and Restore Center
    Configure and Execute Data Backups
    Configure and Execute Data Restorations
    Configure Offline Files and Folders and the Sync Center
    Configure and Use "Previous Versions"

After completing this module, students will be able to:

    Describe the Windows 7 power management options
    Configure the Windows 7 power management options
    Use the Windows 7 Mobility center to manage mobile computers
    Describe the purpose of the Windows 7 Backup and Restore center
    Configure data backups and data restrictions
    Describe the system image backup process
    Configure a Windows 7 computer for a complete system backup and restore process
    Describe the purpose of offline files and folders
    Configure offline files and folders
    Describe how BitLocker is used for the mobile platform
    Configure and manage BitLocker
    Describe the purpose of the Windows 7 Sync Center
    Configure the Windows 7 system repair disk

Module 9: Implementing Windows 7 Local, Network and Internet Protection
This module explains how to use the various technologies that you can employ to secure your Windows 7 installations, like User Access Control, NAP (Network Access Protection), the Windows firewall and a host of other tools.

Lessons

    Advanced User Account Control Settings
    Troubleshooting the UAC
    Server 2008 R2 Network Access Policy Engine
    Configuring the Windows 7 Firewall
    File and Registry Virtualization
    Windows 7 Service Hardening
    Windows Defender
    Windows 7 Dynamic Updates from Microsoft
    Windows 7 SUS for Updates Features

Lab : Configuring and Protecting Data Locally and over the Network

    Configure and Use the User Account Control Mechanism
    Promote a Windows Server 2008 R2 Server to a Domain Controller
    Configure Network Access Protection on the Server 2008 R2 Server
    Configure Software Update Services Location

After completing this module, students will be able to:

    Describe the advanced User Account Control settings
    Configure the advanced User Account Control settings
    Describe the Server 2008 R2 Network Access Policy engine
    Configure the Windows 7 Network Access Policy settings
    Configure the Windows Firewall features to protect internal access to data
    Describe file and registry virtualization
    Configure the file and registry virtualization feature within the local security policy
    Describe Windows 7 service hardening
    Describe how applications and services interact within Windows 7
    Describe the Windows Defender utility
    Describe the Windows 7 Dynamic Updates from Microsoft
    Describe the Windows Server SUS for Updates feature
    Configure Windows Server SUS for updates
    Configure Windows 7 to use Windows SUS

Module 10: Working with the Windows 7 NTFS File System and Its Features
This module explains how to use NTFS and its corresponding features. You will explore the world of the SID (Security Identifier), including the NTFS permissions, Share permissions versus NTFS permissions.

Lessons

    NTFS Features
    NTFS Security Principals and Identifiers
    Assigning NTFS Permissions
    Secondary Logon Service
    Windows 7 Encryption

Lab : Using Windows 7 NTFS to Technologies Secure your Data

    Configure NTFS Security
    Use the Effective Permissions Utility

After completing this module, students will be able to:

    Define NTFS
    Describe the features of NTFS
    Describe the NTFS security principals and security identifiers
    Describe the NTFS permissions
    Configure the NTFS permissions
    Compare and contrast the NTFS and share permissions
    Describe the Secondary Logon service
    Describe the Windows 7 encryption process

Module 11: Troubleshooting, Monitoring, and Fine-Tuning Windows 7 for the Workplace
This module explains how to use the Windows 7 Reliability Monitor, the Performance Monitor, and the other utilities to maintain and monitor your Windows 7 network.

Lessons

    Windows 7 Reliability Monitor
    Windows 7 Performance Monitor
    Windows 7 Troubleshooting Tools
    Windows 7 Task Manager
    Windows 7 Problem and Reporting Solutions Utility
    Windows 7 Performance Features
    Other Features of the System Properties Dialog Box
    Windows 7 Administrative Tools

Lab : Configure, Troubleshoot, and Monitor Windows 7

    Use Reliability Monitor
    Use and Navigate the Performance Monitor Utility
    Adding Performance Monitor Counters and Manipulating the Performance Monitor Graphs
    Create and Use Data Collector Sets (User-Defined and System-Defined)
    Using PowerShell Version 2.0

After completing this module, students will be able to:

    Describe the Reliability Monitor
    Configure the Reliability Monitor
    Describe the Performance Monitor
    Configure the Performance Monitor
    Describe the Windows Memory Diagnostic tool
    Use the Windows Memory Diagnostic tool to troubleshoot memory problems on a Windows 7 computer
    Configure the network troubleshooting tools
    Describe the MSCONFIG utility
    Use the MSCONFIG utility to troubleshoot a Windows 7 computer
    Use the Windows Task Manager to manage and troubleshoot a Windows 7 computer
    Configure the Windows Problem Reports and Solutions utility
    Configure the Windows 7 performance options
    Configure the Windows startup and recovery

Module 12: Running and Troubleshooting Applications on Windows 7
This module explains how to use Windows 7 and other stand alone utilities for application compatibility, remediation, and mitigation.

Lessons

    Application Compatibility Tools and Toolkit
    Windows 7 Performance Variables
    Microsoft Virtual PC and XP Mode
    Windows 7 Virtual Hard Drive Mounting Technologies

Lab : Working with Windows 7 Applications

    Run and Configure the Program Compatibility Wizard
    Install the Application Compatibility Toolkit
    Run the Standard User Analyzer
    Create, Mount, and Boot a .VHD file
    Use Windows VPC XP Mode
    Install and Use XP Mode Applications

After completing this module, students will be able to:

    Configure the Program Compatibility Wizard
    Describe the UAC settings for applications
    Describe the purpose of the Standard User Analyzer
    Install and configure the Standard User Analyzer
    Describe features of the Application Compatibility Toolkit 5.5
    Install the Application Compatibility Toolkit 5.5
    Configure the performance variables that affect applications
    Manipulate the Windows 7 environment variables for the legacy applications
    Describe the purpose of the Microsoft Virtual PC with XP mode
    Use the Microsoft Virtual PC with XP mode
    Describe the Windows 7 VHD mounting process
    Use the Windows 7 VHD mounting process

Module 13: Configuring Internet Explorer 8
This module explains how to set up and configure Internet Explorer 8. This module will give you an understanding of the philosophy behind Internet Explorer 8 and be familiar with some of the new and exciting features of IE8.

Lessons

    Setting Up and Configuring IE8
    IE8 Menus and Commands

Lab : Configure and Use Internet Explorer 8

    Configure IE8 During Its First Run
    Configure and Use Internet Explorer 8 Search Features
    Configure Internet Explorer Accelerators
    Configure and Use Internet Explorer Privacy Filters
    Configure Internet Explorer 8 Web Slices

After completing this module, students will be able to:

    Configure the Internet Explorer 8 startup options
    Describe the purpose of the search features
    Explain the purpose of the Internet Explorer Accelerators
    Configure the Internet Explorer Accelerators
    Describe the features of the Internet Explorer Privacy utilities
    Configure the Internet Explorer Privacy features
    Explain the purpose of the Internet Options configurations and tabs
    Use the Internet Options dialog box to configure Internet Explorer 8